Shipping Information

All orders are sent via Australia Post. Postal service for your protection during business days - Monday to Friday. We do not send any parcels during public holidays. You can select between regular or express service, and all of our packages are trackable to ensure they don't go astray!

To ensure your privacy, 
-  The box is in Plain Packaging
-  The sender is 'Pacific E Orders.' 
-  There is no indication of what goods are contained within the package.

Unlike many other companies, we do not see postage charges as a 'profit centre' and only charge you a small flat fee, regardless of the size or weight.

To avoid delaying your order and any disappointment, we may fulfil your order from multiple locations. In this instance, your purchase would be split into multiple orders and delivered to you separately. You will receive an email notification with any new order details, including your tracking information. In the event of a split purchase, please be assured that you will not incur any additional shipping charges.

Address Formats for Flats, Units or Apartments:

Use only these address formats like the examples below for flats, units or apartments.

For flat 2 at 14 Smith Street:

Flat 2 14 Smith St
2/14 Smith St
F 2 14 Smith St

For unit 2 at 14 Smith Street:

Unit 2 14 Smith St
2/14 Smith St
U 2 14 Smith St

For apartment 2 at 14 Smith Street:

2/14 Smith St APT
2 14 Smith St

Regular E-Parcel Post:

$9.95 per order- Allow three to seven business days for delivery in metropolitan areas.(Remote country areas may take slightly longer) 

Express E-Parcel Post:

$14.95 per order - Allow two-four business days for delivery to most metropolitan areas. (Remote country areas may take slightly longer)

Free Express E-Parcel Post for orders over $149.99:

Allow two-four business days for delivery to most metropolitan areas. (Remote country areas may take slightly longer)

Free Standard shipping for orders over $80:

Allow three-seven business days delivery for metropolitan areas. (Remote country areas may take slightly longer)

Your order will be processed and dispatched within 24 hours of receiving your order (weekdays only), provided we receive your order before 2.30 pm AEST.

Any information for deliveries are a guide only. Please allow additional one to two days for shipping with weeks that include local public holidays.


Important: If your parcel appears to have been tampered with or the seal is broken, do not accept delivery and contact us immediatelyon 1300 615 695.